Executive - Channel Sales Management
(
1 Position,
based in Menara Maxis )
Responsibilities:
Assist to formulate operating policies and standards for the call centre operations.
Oversee the recruitment and training of the call centre personnel.
Responsible to collate and analyse customers?feedback and to prepare statistical reports.
Assist to formulate remedial steps and action plans to improve the team performance
Prepare, compile and analyse business information for business planning and development, which includes feasibility studies and evaluation of projects.
Requirements:
Degree in Business Administration, Marketing, Economics, Hotel Management or its equivalent.
Minimum 2 years working experience in a customer service / call centre / helpdesk environment. Preference will be given to those with team lead or supervisory experience.
Must be willing to work irregular hours, including weekends and public holidays.
Must be able to speak major Chinese dialects, i.e. Cantonese, Mandarin or Hokkien.
Dynamic personality, highly motivated and a team player.
Demonstrates good leadership, coaching skills and ability to drive motivate a team of call centre personnel to achieve sales targets.
Technical Support
(
1 Position,
based in Cheras )
Responsibilities:
Install sales terminals at all outlets.
Provide technical support, perform maintenance and repair work on electrical and electronic equipment.
Assist in providing technical and operational training to sales agents.
Requirements:
Minimum SPM with a Diploma / Advance Diploma in Electrical or Electronics Engineering or its equivalent.
Must be conversant in English, Bahasa Malaysia, Mandarin and other Chinese dialect.
Willing to travel extensively within the designated area.
Must possess a valid driving license.
Minimum 1-2 years of related working experince.
Willing to work on shift, inclusive of extended hours as well as on weekends and public holidays.
Interested candidates are invited to submit a
detailed resume, copies of certificates, salary (current and expected)
and contact telephone number together with a recent passport-sized
photograph (non-returnable) to:
Senior Manager - Group Human Resources
Pan Malaysian Pools Sdn Bhd
Level 29, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
