IT Support - OA & Facilities
(
1 Position,
based in Menara Maxis )
Responsibilities:
Provide support, perform maintenance and repair work on electrical and electronic equipment, inclusive of IT peripherals and servers.
Trouble shooting of hardware and software problems, configuration and installation of PC hardware & peripherals for end-users.
Provide a wide range of IT Technical support by managing the Helpdesk.
Maintaining & updating PC records.
Provide basic phone system support.
Record, log & monitor day to day service call and complete service ticket after solution is confirmed in place.
Liaise with vendors on the support and maintenance matters.
Requirements:
Minimum SPM with a Certificate, Diploma or Advanced Diploma in Engineering (Mechanical), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or its equivalent.
Minimum 2 years of working experience in computer operations or telecommunication and data network support or repairing and maintenance of electrical and electronic equipment.
Possess experience in handling hardware, software, network and helpdesk support and has knowledge in Microsoft Windows Operating system.
Knowledge of PABX phone trouble-shooting.
Must have own transport.
Willing to work on shift, inclusive of entended hours as well as on weekends and public holidays.
Executive - Channel Sales Management
(
1 Position,
based in Menara Maxis )
Responsibilities:
Assist to formulate operating policies and standards for the call centre operations.
Oversee the recruitment and training of the call centre personnel.
Responsible to collate and analyse customers?feedback and to prepare statistical reports.
Assist to formulate remedial steps and action plans to improve the team performance
Prepare, compile and analyse business information for business planning and development, which includes feasibility studies and evaluation of projects.
Requirements:
Degree in Business Administration, Marketing, Economics, Hotel Management or its equivalent.
Minimum 2 years working experience in a customer service / call centre / helpdesk environment. Preference will be given to those with team lead or supervisory experience.
Must be willing to work irregular hours, including weekends and public holidays.
Must be able to speak major Chinese dialects, i.e. Cantonese, Mandarin or Hokkien.
Dynamic personality, highly motivated and a team player.
Demonstrates good leadership, coaching skills and ability to drive motivate a team of call centre personnel to achieve sales targets.
